Equiminions Inc

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SUPPORT

Effective Date: 22 October, 2024

At EquiMinions, we are committed to providing excellent customer support for all our financial advisory and portfolio management services. This Support Policy outlines how we offer assistance to our clients and the terms under which support will be provided.

  1. Scope of Support

EquiMinions provides support for the following services:

  • Financial Advisory Services: Assistance with understanding the financial advice, strategies, or plans provided.
  • Portfolio Management Services: Clarifications or queries regarding your investment portfolios or related transactions.
  • Educational Seminars and Webinars: Support for technical issues related to registration, participation, and content access.
  • Billing and Payment Inquiries: Assistance with any issues related to service fees, payment errors, or invoicing.
  1. Support Channels

EquiMinions offers support through the following channels:

  • Email Support: Clients can reach out to us for queries or issues by emailing us at info@equiminions.com. Our support team will respond within 2 business days.
  • Phone Support: For urgent matters, clients can contact our support team at 9599714183 during business hours (Monday to Friday, 9:00 AM – 6:00 PM IST).
  • Online Support: For certain services, we may offer an online chat or ticketing system to handle client inquiries more efficiently.
  1. Support Availability

Our support team is available during the following hours:

  • Business Hours: Monday to Friday, 9:00 AM to 6:00 PM IST.
  • Closed: Saturdays, Sundays, and Public Holidays.

We strive to resolve queries as quickly as possible and aim to respond to all inquiries within 2 business days during our business hours.

  1. Response Time and Resolution

Our support response and resolution times depend on the nature of the inquiry:

  • General Inquiries: We aim to respond within 1-2 business days.
  • Billing and Payment Issues: Response within 1 business day and resolution within 3-5 business days, depending on the complexity.
  • Technical Issues: For technical difficulties related to our services (e.g., access to webinars, portfolio updates), we will strive to resolve the issue within 1-3 business days.
  1. Client Responsibilities

To ensure timely and effective support, clients are expected to:

  • Provide Accurate Information: Provide detailed information about the issue or query, including relevant account or transaction details.
  • Cooperate: Respond promptly to any follow-up questions from our support team to resolve issues.
  • Use Appropriate Channels: Direct inquiries through the proper channels, such as email or phone, to ensure that they are addressed appropriately.
  1. Limitations of Support

EquiMinions’ support services do not include:

  • Investment Decisions: We do not offer support for specific investment decisions or guarantee investment outcomes based on advisory services.
  • Third-Party Platforms: We are not responsible for issues caused by third-party platforms, services, or tools that we do not control.
  • Out-of-Scope Issues: Support requests that fall outside the scope of services provided by EquiMinions may not be addressed under this policy.
  1. Changes to the Support Policy

EquiMinions reserves the right to modify or amend this Support Policy at any time. Any changes to this policy will be posted on our website, and clients are encouraged to review it periodically. Continued use of our services after changes are made constitutes acceptance of the updated Support Policy.

  1. Contact Information

For any questions or concerns regarding this Support Policy, please contact us:

Email: info@equiminions.com
Phone: 9599714183s
Address: A-2/118A Lawrence Road, Keshav Puram, New Delhi-110035

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